Common question that starts like:
“I fogot my Norton Admin Password … ” or “My administrator is no longer here and we don’t know the password … “
Here is your answer and how you will go about fixing it to uninstall the client:
1. Click on start
2. Click on Run
3. type REGEDT32 and hit Enter
4. Navigate to: HKEY_LOCAL_MACHINE\Software\Intel\LANDesk\VirusProtect6\CurrentVersion\AdministratorOnly\Security
5. Locate and double-click on the UseVPUninstallPassword
a) Now change that value to a 0 instead of a 1
6. Click OK
7. Close REGEDT32
8. Navigate to Add/Remove programs and uninstall your Symantec Norton Antivirus product
If this is a corporate server you may want to see this article for the step by step recovery:
http://www.symantec.com/business/support/index?page=content&id=TECH101211&locale=en_US
Let me know if this helps or you need more assitance.